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Public sector

Digital citizen services without media disruption

Set up virtual citizen services quickly. Handle consultations, applications, document verification, and decisions in secure digital sessions, from anywhere, on any device.

Get Started
60%Faster application processing
01Virtual citizen appointments
02Legally compliant digital workflows
03No in-person visit required
Your challenges

Without the right tools, deals slip away

01

In-person dependencies

Many administrative services still require citizens to visit an office in person, limiting accessibility and efficiency.

With Univerx:

Offer virtual appointments where citizens can handle their requests via video call and co-browsing from home.

02

Paper-based workflows

Applications, forms, and decisions rely on paper processes that are slow, error-prone, and expensive.

With Univerx:

Digitize the entire workflow. Citizens upload documents, fill forms together with staff, and receive decisions in real-time.

03

Slow application processing

Multiple follow-ups and reiterations extend processing times and frustrate both citizens and staff.

With Univerx:

Complete applications in a single session. Staff and citizens work together in real-time, reducing back-and-forth.

The difference

Traditional process vs. with Univerx

Application processing time
Traditional
14 days with office visits
With Univerx
1 virtual appointment
In-person visits required
Traditional
2–3 visits on average
With Univerx
0 visits needed
Post-processing time
Traditional
5 business days
With Univerx
Instant digital processing

From consultation to close

A seamless journey from first contact to signed contract, guided every step of the way.

01

Online appointment

Citizens book a virtual appointment and join via a link. No waiting room, no commute.

02

Live consultation

Staff guides citizens through forms and documents in real-time using co-browsing. Questions are answered on the spot.

03

Digital decision and signing

Issue decisions and capture signatures digitally. Legally compliant, audit-ready, and instant.

Proven results

Measurable impact on your bottom line

0
Faster application processing
0
Fewer in-person visits
0
Reduction in post-processing

Ready to close more deals?

Get started

Got questions? We've got answers

Co-browsing lets you see exactly what your customer sees on their screen in real-time. You can guide them through sales demos or support issues visually without any downloads or complicated setup, just instant, seamless communication.

Video calls work with a single click, no downloads or installations needed. Your leads and customers connect instantly through their browser, and you can see, hear, and guide them in real-time while simultaneously viewing their screen. Perfect for closing deals or solving problems.

Absolutely! Univerx is designed for both sales and customer support teams. Use it to conduct product demos, close deals, answer questions, and resolve issues, all with the same powerful video and co-browsing tools.

Getting started is simple. Sign up for an account, add the Univerx widget to your website with one line of code, customize it to match your brand, and you're ready to start connecting with leads and customers through video calls and co-browsing.

Absolutely. We use enterprise-grade encryption for all video calls and co-browsing sessions. Customer data is never stored unnecessarily, and all sessions are encrypted. We're fully compliant with GDPR and SOC 2 standards.

Yes! The Univerx widget is fully customizable. You can adjust colors, positioning, text, and behavior to perfectly match your brand. All customization options are available through our easy-to-use dashboard, no coding required.

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